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Hiker
Posts: 21

Re: PROBLEMAS CON GOPRO HERO 7 BLACK

Buenas noches.
Pues hoy he abierto la tercera gopro y tiene el mismo problema. Se queda en 98%, no llega a 100%.
Voy a intentar hacer entre hoy y mañana varios ciclos de carga. Si sigue igual, mañana mismo la devuelvo y continúo con mi gopro HERO 4.
Tres generaciones después de la HERO 4 y no deja de tener fallos.
No entiendo como espera a diciembre para solucionar estos problemas.
Tourist
Posts: 2

Re: PROBLEMAS CON GOPRO HERO 7 BLACK

Buenas noches, mi nombre es Gabriel Moreno y tengo una GoPro Hero 7 Black. Estoy encantado con esta adquisición, pero me gustaría saber cuando podrán repara los errores que tiene la cámara y los explico de la siguiente forma: 1. Al momento de grabar en 4k o en 1080 a 60 cuadros por segundo, suele aparecer una linea pixeleada en la parte de arriba 2. La cámara suele trabarse y no puedes hacer nada por mucho tiempo amenos que retires la pila. Estos son los dos puntos importantes que me gustaría que solucionaran, ya que  esto a echo que trabaje dos veces y me quite horas de trabajo, ¿Que puedo hacer?  o ¿Como me pueden ayudar?

Hiker
Posts: 21

Re: PROBLEMAS CON GOPRO HERO 7 BLACK

Hola Gabriel.
Esos dos fallos que comentan tienen muy mala pinta, y te digo porqué.
Yo ya he tenido 3 cámaras GoPro hero 7 black. La primera de ellas hacía exactamente lo mismo: se quedaba pillada o congelada con frecuencia y salían líneas pixeladas. La entregué en la tienda para llevar a servicio técnico y a los pocos días me comunican que es irreparable y me dieron otra nueva.
La segunda tuvo problemas con la batería, que no pasaba al 100%. La devolví al día síguenos te de su compra y me entregaron una tercera cámara, que es la que tengo actualmente.
Esta última parece estar bien. En un principio no pasaba del 98% de batería al cargar, pero parece que se ha solucionado.
Si tienes esos errores te sugiero que intentes usar la garantía oficial, ya que esos errores parecen ser problemas irreparables.
Suerte
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GoPro
Posts: 5,947

Re: PROBLEMAS CON GOPRO HERO 7 BLACK

 

Hi @gabrielm057

 

See if manually updating the camera will resolve both issues. https://gopro.com/update/hero7-black

Also, what SD card are you using?

 

 

Thanks!

Ej

Tourist
Posts: 1

Re: PROBLEMAS CON GOPRO HERO 7 BLACK

Hola, Has podido solucionar el tema de los leds encendidos cuando se apaga la cámara? Me está pasado también a mí.

Tourist
Posts: 2

Re: PROBLEMAS CON GOPRO HERO 7 BLACK

Buenas tardes a todos,
Al parecer los problemas con la GoPro Hero 7 Black continúan, pero por minoría.
Les explico los problemas que tiene actualmente la: Actualización de HERO7 Black v1.70 | 23 de enero de 2019

1. El día de 3 de febrero del 2019 se detuvo el video que estaba realizando en 1080p a 60cuadros, posteriormente se le aparecieron unas rayas como una T.V sin señal, se aparece una imagen en amarillo con una especie de curita, mencionando la frase, reparando video.
2. El problema de sobre calentamiento de la cámara tampoco lo han solucionado, ya que puedo tener la cámara encendida sin grabar ni tener la conexión con mi celular y el aumento de temperatura es evidente, no siempre pasa eso, por lo que decidí catalogarlo como un error.
3. El encendido en raras ocasiones es muy rápido y en otras demasiado lento, el apagado la misma situación, pero en esta tengo muchas veces que sacarle la pila para que se apague.
4. Siguiente error, hay ocasiones en que la cámara supuestamente esta apagada, pero en realidad no, lo cual hace que se consuma la batería que está cargada en un 100%

(La lista de errores la realice con batería al 100% de su capacidad y la memoria vacía)

Sigan actualizando la cámara, quiero creer que con eso poco a poco se eliminaran los errores de fábrica.

Mensaje para GoPro:
Por favor antes de sacar al mercado sus productos realicen más pruebas de software antes de lanzar el producto, sé que quieren posicionarse como la mejor marca, pero a veces eso no importa mucho y más si se paga una gran cantidad de dinero por algo que aún tiene fallos de sistema.

Entiendo al 100% que un producto tecnológico tendrá errores, pero como este tipo de problemas que presentan no es muy congruente con el nivel de calidad que ustedes manejan.

 

¡Amo GoPro y no quiero dejar esta marca por errores mínimos que pueden solucionar! Heart

GoPro
Posts: 5,947

Re: PROBLEMAS CON GOPRO HERO 7 BLACK

 

Hi @gabrielm057

 

Thank you for the information shared.

Please be advised that we are still working on the battery drain issue.

As for the rest of the issues mentioned, please try re-flashing the software. This process corrects any issues that may have been encountered with the previous installation.

Follow the steps listed on "Update your camera mannually", https://gopro.com/update/hero7-black

It is also important that you are using a recommended SD card.

 

Let us know how it goes.

 

Thanks!

Ej