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Tourist
Posts: 3

PROBLEMA CON HERO 8 BLACK - CASO ANTERIOR 07887590

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Buenos días, tengo problemas con GoPro Hero 8, tiempo poquísimo uso, pero no enciendecon facilidad, tengo que retirar más de una vez la batería para que pueda encederse. No toma fotos ni graba con facilidad. Cuando enciende se oye un sonido como pitido. Tienes problemas con el audio.

 

Les agradeceré su atención.

 

GoPro
Posts: 13,481

Re: PROBLEMA CON HERO 8 BLACK - CASO ANTERIOR 07887590

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Hello @dmitma. Sorry to hear about the trouble. Make sure that a recommended SD card is used for your camera. Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card. 
 
Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help. 
 
Let us know how it goes. 

Tourist
Posts: 3

Re: PROBLEMA CON HERO 8 BLACK - CASO ANTERIOR 07887590

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Buenas tardes, problemas persisten. Tiene una tarjeta SD adecuada (SanDisk): Enciende después de varios intentos, audio bota ruido, los vídeos se graban sin sonido. Sin pocas las veces que he utilizado la cámara. Intentaba mostrarle una grabación, pero el sistema no permite subir mp3.
GoPro
Posts: 26,108

Re: PROBLEMA CON HERO 8 BLACK - CASO ANTERIOR 07887590

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Hi @dmitma

 

You may upload the sample file to Youtube and post the link here.

Were you able to re-flash the software?

 

If you continue to get the same, you may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej