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Sightseer
Posts: 1

PROBLEMA AUDIO,VA CUANDO QUIERE GoPro Hero 6 Black

El problema es ese que el sonido va y viene cuando quiere en los videos,he probado con reiniciar el dispositivo e incluso la tarjeta y nada todo continua igual ya no se que porobar o hacer para intentar solucionar el problema, la camara todavia no tiene un año y esta actualizada a la version 2.01 que es la ultima ademas la tarjeta sd es la que recomienda el fabricante

 

adjunto video para que podais verlo (en el min 1:25 se escucha algo y despues vuelve a desaparecer)

 

https://www.youtube.com/watch?v=Vd9V0MpHHQ0

 

un saludo y gracias de ante mano

GoPro
Posts: 6,008

Re: PROBLEMA AUDIO,VA CUANDO QUIERE GoPro Hero 6 Black

[ Edited ]

Hi @nobledawn73214

 

Thanks for sharing the file.

How was the last update done?

If the camera was not manually updated, please try it first. https://gopro.com/update/hero6

 

Once done, please do a factory reset and format your SD card.

Do some test recordings and see if it made a difference.

 

If all else fails, please reach out to our Support Team to move forward with this concern. https://gopro.com/help/ContactUs

 

Regards,

Ej