11-26-2019 08:16 AM
I have one problem. I must import 3 videos from my Hero 5 session to my computer but i can't. I can see them on my mobile apple app, but i can't see them on my computer. The 2 videos are 17 min long, and 1 is 1 min.
I tried almost everything ... I tried to save those 2 videos, that are 17 min long from mobile app to my iphone, but i failed everytime.
Please help! Thanks and best regards from Slovenia
11-26-2019 12:51 PM
@loyalbluff3750, sorry to hear about the trouble. There are some suggested troubleshooting steps here that will help:
- Camera is Not Recognized on Quik for desktop - Windows
- Camera is not Recognized when Plugged into a Computer USB Port
Additionally, try using an SD card adapter/reader to connect your microSD card to the computer. The Quik for Desktop should detect the SD card as soon as it is inserted onto your computer.
Let us know how it goes.
01-21-2020 02:10 PM
Same problem here. Using Mac OS Catalina. Quik will not recognize any files on the GoPro, nor any files I copy to the designated Quik media folder. I can open all the mp4 and jpeg files with native Mac software (quicktime, preview, etc). So Quik is useless right now.
I have tried reformatiing the SD cards, and I uninstalled and re-installed Quik.
01-22-2020 09:06 AM
Sorry for any trouble caused.
We are aware of this issue. We'll post back once we have an update.
In the meantime, you can manually copy the files to your computer via Finder/Image Capture.
Then add it as a media folder. For reference, see How to Add Media Folders in Quik for desktop
You may also try the work around shared on https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Mac-OS-CATALINA-with-QUIK-APP-is-WORK-Follow-t...