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Hiker
Posts: 17

POOR SERVICE AND UNPROFESSIONAL ATTITUDE

It would apprear GoPro do not provide any customer service.

 

I ordered a camera on 11th June - still not here?

 

  • If you go on the customer chat - they do not know anything - just repeat the phrase, we are processing your order?

 

  • same after holding for ever on the phone support?

 

  • imposible to contact any member of staff with any knowledge or respect for customers

 

Their staff do not have an access to any information - its quite pointless them answering the phones or the website chat.

 

Is this the experience of most customers as i only checked https://uk.trustpilot.com/review/gopro.com - this too late?

 

82% of customers rated them BAD - most for lack of customer service 

 

If you are thinking of purchasing - maybe chose a company that has some respect for its customers - these certainly do not! - which is a shame as i like the product.

 

I doubt anyone from GoPro reads these - but by some chance if anyone from GoPro does - please let us know why you disrespect your customers in this way 

Poor service

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Backpacker
Posts: 977

Re: POOR SERVICE AND UNPROFESSIONAL ATTITUDE

i'm getting fed up of your dribble just on a forum, if your the same on the phone to them I can see why

Hiker
Posts: 17

Re: POOR SERVICE AND UNPROFESSIONAL ATTITUDE

Thank you for your feedback - you sound like the perfect GoPro customer.
Backpacker
Posts: 977

Re: POOR SERVICE AND UNPROFESSIONAL ATTITUDE


@dohertygopro wrote:
Thank you for your feedback - you sound like the perfect GoPro customer.

whys that, because I only need to post one thread for help/advice & not try & bug people with multiply threads because I need attention

Hiker
Posts: 17

Re: POOR SERVICE AND UNPROFESSIONAL ATTITUDE

Yes exactly.
Backpacker
Posts: 977

Re: POOR SERVICE AND UNPROFESSIONAL ATTITUDE


@dohertygopro wrote:
Yes exactly.

& how much closer to solving the problem has your attention seeking got you?

Adventurer
Posts: 10,834

Re: POOR SERVICE AND UNPROFESSIONAL ATTITUDE

Entitled to your Opinion.  no  photos, video's scripts  just talk    WWW  is a wonderful place.

 

 a few things I can say  things do not happen on a  click  maybe you   snapped your fingers and wanted it yesterday.   GoPro is  prob back logged. and  b/c of that you blame  them for it.

Hiker
Posts: 17

Re: POOR SERVICE AND UNPROFESSIONAL ATTITUDE

Again thank you for the feed back and the attention you are giving me it is helping enormously.