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Tourist
Posts: 2

PC not seeing Hero5 Session microSD files. How to fix?

I can see the files on my iPhone Gopro app, but not on the PC. Camera version at 02.51.00

PC Can Not See microSD Files.jpg
GoPro
Posts: 9,484

Re: PC not seeing Hero5 Session microSD files. How to fix?

Hi @robertm866

 

How did you import the files to your computer?

Are you using Quik for desktop or other applications?

 

Please refer to How to Import Camera Files to a Computer - Windows 10

 

Let us know how it goes.

 

 

Thanks!
Ej

Tourist
Posts: 2

Re: PC not seeing Hero5 Session microSD files. How to fix?

Hi aragon1006,

I cannot import the files from the Hero5 Session because the PC directory is empty. See attachment. Quik also sees an empty directory.

 

The microSD card is not empty, as I can see the videos on my iPhone GoPro app.

Adventurer
Posts: 9,208

Re: PC not seeing Hero5 Session microSD files. How to fix?

 on the phone htey are there. how bout on the camera playback. you are loading  through the cameras  driver, why not try a card reader see if that shows the card.

GoPro
Posts: 7,855

Re: PC not seeing Hero5 Session microSD files. How to fix?

Hello @robertm866. Try using an Sd card adapter instead. See if the computer recognizes the GoPro files. You may also copy the files from GoPro App to your phone. See How to View, Copy, and Delete Media Using the GoPro App for a guide on how to do it. Once the files are copied to your phone's native photo app (Gallery or Photos),connect your phone to your computer to see if the files can be accessed. Let us know what you find out. Thanks!