06-03-2019 11:45 AM
How did you import the files to your computer?
Are you using Quik for desktop or other applications?
Please refer to How to Import Camera Files to a Computer - Windows 10
Let us know how it goes.
06-06-2019 03:54 AM
I cannot import the files from the Hero5 Session because the PC directory is empty. See attachment. Quik also sees an empty directory.
The microSD card is not empty, as I can see the videos on my iPhone GoPro app.
06-06-2019 06:51 AM
Hello @robertm866. Try using an Sd card adapter instead. See if the computer recognizes the GoPro files. You may also copy the files from GoPro App to your phone. See How to View, Copy, and Delete Media Using the GoPro App for a guide on how to do it. Once the files are copied to your phone's native photo app (Gallery or Photos),connect your phone to your computer to see if the files can be accessed. Let us know what you find out. Thanks!