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Tourist
Posts: 1

PANTALLA TRASERA NEGRA

[ New ]

Buenas noches, 

Al instalar la última versión en la Hero Black9 (recibida hoy) se quedó la pantalla trasera completamente en negro.... sin poder utilizarla de ningún modo...

Ni cambiando SD, ni actualización manual..... NADA!

 

¿Alguien me podría ayudar?

Graacias. 


Accepted Solutions
GoPro Community Manager
Posts: 7,808

Re: PANTALLA TRASERA NEGRA

[ New ]

If this happened while you were doing an update, it's likely that the update did not install fully. Try doing a manual update using the instruction at https://gopro.com/en/us/update/hero9-black. That should resolve the issue, but if not, our team at https://gopro.com/help/ContactUs can help.

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All Replies
GoPro Community Manager
Posts: 7,808

Re: PANTALLA TRASERA NEGRA

[ New ]

If this happened while you were doing an update, it's likely that the update did not install fully. Try doing a manual update using the instruction at https://gopro.com/en/us/update/hero9-black. That should resolve the issue, but if not, our team at https://gopro.com/help/ContactUs can help.