Overheating [ New ]

[garry64]

Spoiler

It seems after being on a while the picture gets choppy and unusable. If allowed to cool it becomes ok again. I habe tried different settings and quality  on the camera but it seems to be time related as if a faulty component? Garry

[mariustanya · Accepted solution]

Hello @garry64, 

Thank you for reaching out. Has this always been the case with your camera? It is not uncommon for the camera to warm up especially when recording in high performance modes like 2.7K and higher resolutions and/or frame rates above 60 fps. The increased temperature of the camera eventually affects its performance - camera may have shorter recording times, and may even shut down. To minimize the effect, you can do the following:

• Provide ample space around the camera to allow for airflow.
• As much as possible, keep the camera away from direct heat exposure (under the sun, next to a power source, next to other devices that emit heat).
• Use a recommended SD card - if the SD card used is not compatible with the camera, the extra work spent on writing data to the card tend to produce heat.
• Limit the use of GoPro app for remotely controlling the camera while recording, you can use the Smart remote control instead.
• Capture shorter video clips when in stationary use.

I hope this helps. 

Thanks, 
Marius

[mariustanya · Accepted solution]

Hello @garry64, 

Thank you for reaching out. Has this always been the case with your camera? It is not uncommon for the camera to warm up especially when recording in high performance modes like 2.7K and higher resolutions and/or frame rates above 60 fps. The increased temperature of the camera eventually affects its performance - camera may have shorter recording times, and may even shut down. To minimize the effect, you can do the following:

• Provide ample space around the camera to allow for airflow.
• As much as possible, keep the camera away from direct heat exposure (under the sun, next to a power source, next to other devices that emit heat).
• Use a recommended SD card - if the SD card used is not compatible with the camera, the extra work spent on writing data to the card tend to produce heat.
• Limit the use of GoPro app for remotely controlling the camera while recording, you can use the Smart remote control instead.
• Capture shorter video clips when in stationary use.

I hope this helps. 

Thanks, 
Marius