Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-270820%22%20slang%3D%22en-US%22%3EOverheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270820%22%20slang%3D%22en-US%22%3EI%20bought%20this%20unit%20brand%20new%20yesterday.%20I%20am%20trying%20to%20charge%20it%2C%20however%20the%20device%20is%20heating%20up%20excessively.%20The%20last%20time%20I%20experienced%20something%20like%20this%20it%20was%20the%20Galaxy%20Note%207%20and%20it%20was%20ultimately%20recalled.%20I%20know%20that%20units%20heat%20up%20when%20charging%20but%20this%20is%20excessive.%20To%20the%20point%20where%20it's%20uncomfortable%20to%20pick%20it%20up.%20And%20it's%20still%20not%20completely%20charged.%20Anyone%20else%20experiencing%20this%3F%20And%20if%20yes%2C%20any%20solution%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-270820%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-270965%22%20slang%3D%22en-US%22%3ERe%3A%20Overheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270965%22%20slang%3D%22en-US%22%3EHere%20are%20the%20ten%20steps%20you%20should%20follow%3A%3CBR%20%2F%3E%3CBR%20%2F%3EFirst%2C%20make%20sure%20your%20SD%20card%20is%20from%20this%20list%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%3C%2FA%3E%3CBR%20%2F%3ESecond%2C%20do%20a%20FULL%20not%20quick%20format%20of%20the%20card%20in%20your%20Computer%3CBR%20%2F%3EThird%2C%20perform%20a%20Manual%20update%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%3C%2FA%3E%3CBR%20%2F%3EForth%2C%20Format%20the%20SD%20card%20in%20the%20camera%20-%20Preferences%26gt%3BReset%26gt%3BFormat%20SD%3CBR%20%2F%3EFifth%2C%20Perform%20a%20factory%20Reset%20(it%20will%20not%20effect%20the%20update%20you%20just%20did)%3CBR%20%2F%3ESixth%2C%20make%20sure%20you%20are%20using%20the%20supplied%20USB-C%20cable%20and%20charge%20according%20to%20these%20instructions%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Charge-the-Camera-Battery%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Charge-the-Camera-Battery%3C%2FA%3E%3CBR%20%2F%3ESeventh%2C%20make%20sure%20your%20wall%20charger%20meets%20these%20specifications%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FRecommended-Chargers%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FRecommended-Chargers%3C%2FA%3E%3CBR%20%2F%3EEighth%2C%20try%20on%20your%20computer%20USB%20port%20(you%20want%20to%20use%20one%20that%20has%20power%20sharing.%20If%20using%20a%20laptop%2C%20be%20sure%20the%20laptop%20is%20plugged%20in).%3CBR%20%2F%3ENineth%2C%20Try%20with%20a%20different%20SD%20card%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%3C%2FA%3E%3CBR%20%2F%3ETenth%2C%20Contact%20the%20GoPro%20Support%20Team%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-270970%22%20slang%3D%22en-US%22%3ERe%3A%20Overheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270970%22%20slang%3D%22en-US%22%3E%3CP%3Ethe%20past%20hour%20laptop%2C%20charge%20my%20camera%20is%20COOL%20at%20about%2093%25%20from%2040%25.%26nbsp%3B%20You%20can%20try%20to%20remove%20the%20SD%20card%20and%20charge%20alone%20the%20camera%20.%26nbsp%3B%20%26nbsp%3Bthat%20was%20not%20noted.%20was%20it%3F%20(Smiles)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%20keep%20us%20posted%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-270973%22%20slang%3D%22en-US%22%3ERe%3A%20Overheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270973%22%20slang%3D%22en-US%22%3ETrue%20about%20not%20including%20charging%20without%20a%20card.%20I%20purposely%20omitted%20it%2C%20as%20it%20shouldn't%20be%20a%20necessary%20step.%20I%20figure%20if%20trying%20two%20different%20SD%20cards%20from%20the%20list%20doesn't%20work%2C%20speaking%20with%20a%20GoPro%20rep%20is%20the%20next%20logical%20step.%20But%20yes%2C%20not%20a%20bad%20option.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271049%22%20slang%3D%22en-US%22%3ERe%3A%20Overheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271049%22%20slang%3D%22en-US%22%3EThanks%20everyone.%3CBR%20%2F%3ENo%20SD%20I%20this%20mix.%20So%20step%201%20and%202%20not%20needed.%20Did%203%20manual%20update....%20this%20seems%20to%20be%20the%20variable%20in%20my%20mind.%20DOES%20the%20update%20require%20writing%20to%20an%20SD%3F%20Again%20no%20SD%20so%204%20not%20needed.%205th%20is%20Factory%20reset%20seems%20to%20be%20the%20last%20option.%20Unless%20of%20course%20I%20need%20the%20SD%20for%20the%20update.%20I%20used%20the%20cord%20supplied.%20I%20seem%20to%20be%20compliant%20all%20around.%20I%20got%20worried%20it%20would%20cook%20the%20unit.%20Almost%202%20hours%2091%25%20and%20hot.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271056%22%20slang%3D%22en-US%22%3ERe%3A%20Overheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271056%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F82507%22%20target%3D%22_blank%22%3E%40swiftpeak26017%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20it%20heats%20up%20too%20much%20please%20contact%20our%20customer%20support%20team.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThey%20can%20assist%20you%20with%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271081%22%20slang%3D%22en-US%22%3ERe%3A%20Overheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271081%22%20slang%3D%22en-US%22%3EYou%20must%20use%20a%20SD%20card%20to%20update%20the%20camera.%3CBR%20%2F%3E%3CBR%20%2F%3EPlease%20follow%20the%20steps%20exactly%20as%20described.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271082%22%20slang%3D%22en-US%22%3ERe%3A%20Overheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271082%22%20slang%3D%22en-US%22%3EHow%20is%20it%20you%20are%20doing%20manual%20updates%20without%20a%20card%3F%3CBR%20%2F%3E%3CBR%20%2F%3EDo%20not%20connect%20your%20camera%20to%20your%20computer%2C%20unless%20it%20is%20to%20charge.%20Do%20not%20have%20the%20camera%20plugged%20into%20a%20computer%20during%20updates.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271084%22%20slang%3D%22en-US%22%3ERe%3A%20Overheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271084%22%20slang%3D%22en-US%22%3E%3CP%3ECan%20you%20report%20back%3A%3CBR%20%2F%3E%231%20What%20SD%20card%20you%20are%20using%20(make%2Fmodel%2Fsize)%20and%20where%20you%20purchased%20it.%3CBR%20%2F%3E%232%20Did%20you%20do%20a%20Full%20format%3F%20What%20were%20the%20ezact%20settings%3F%3CBR%20%2F%3E%233%20Exactly%2C%20what%20steps%20are%20you%20taking%20to%20perform%20a%20manual%20update%3CBR%20%2F%3E%234%20What%2FHow%20are%20you%20charging%3F%20Specifically%2C%20if%20it's%20with%20a%20wall%20charger%2C%20what%20are%20the%20Amps%20and%20Watts%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271085%22%20slang%3D%22en-US%22%3ERe%3A%20Overheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271085%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20comment%26nbsp%3B%20was%20to%20charge%20only%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271086%22%20slang%3D%22en-US%22%3ERe%3A%20Overheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271086%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F897%22%20target%3D%22_blank%22%3E%40fishycomics%3C%2FA%3E%3CBR%20%2F%3EWhich%20is%20why%20I%20left%20that%20option%20out%20-%20smiles%20with%20a%20wink%3C%2FLINGO-BODY%3E
Reply
Explorer
Posts: 11,707

Re: Overheating while charging

[ Edited ]

Can you report back:
#1 What SD card you are using (make/model/size) and where you purchased it.
#2 Did you do a Full format? What were the ezact settings?
#3 Exactly, what steps are you taking to perform a manual update
#4 What/How are you charging? Specifically, if it's with a wall charger, what are the Amps and Watts?

Adventurer
Posts: 9,274

Re: Overheating while charging

My comment  was to charge only 

Explorer
Posts: 11,707

Re: Overheating while charging

@fishycomics
Which is why I left that option out - smiles with a wink