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22%3E%3CP%3EMy%20comment%26nbsp%3B%20was%20to%20charge%20only%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271086%22%20slang%3D%22en-US%22%3ERe%3A%20Overheating%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271086%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F897%22%20target%3D%22_blank%22%3E%40fishycomics%3C%2FA%3E%3CBR%20%2F%3EWhich%20is%20why%20I%20left%20that%20option%20out%20-%20smiles%20with%20a%20wink%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2
Accepted Solution

Overheating while charging

I bought this unit brand new yesterday. I am trying to charge it, however the device is heating up excessively. The last time I experienced something like this it was the Galaxy Note 7 and it was ultimately recalled. I know that units heat up when charging but this is excessive. To the point where it's uncomfortable to pick it up. And it's still not completely charged. Anyone else experiencing this? And if yes, any solution?

Accepted Solutions
Explorer
Posts: 11,708

Re: Overheating while charging

Here are the ten steps you should follow:

First, make sure your SD card is from this list https://gopro.com/help/articles/block/microSD-Card-Considerations
Second, do a FULL not quick format of the card in your Computer
Third, perform a Manual update https://gopro.com/update/hero7-black
Forth, Format the SD card in the camera - Preferences>Reset>Format SD
Fifth, Perform a factory Reset (it will not effect the update you just did)
Sixth, make sure you are using the supplied USB-C cable and charge according to these instructions https://gopro.com/help/articles/how_to/How-to-Charge-the-Camera-Battery
Seventh, make sure your wall charger meets these specifications https://gopro.com/help/articles/question_answer/Recommended-Chargers
Eighth, try on your computer USB port (you want to use one that has power sharing. If using a laptop, be sure the laptop is plugged in).
Nineth, Try with a different SD card https://gopro.com/help/articles/block/microSD-Card-Considerations
Tenth, Contact the GoPro Support Team https://gopro.com/help/ContactUs

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All Replies
Explorer
Posts: 11,708

Re: Overheating while charging

Here are the ten steps you should follow:

First, make sure your SD card is from this list https://gopro.com/help/articles/block/microSD-Card-Considerations
Second, do a FULL not quick format of the card in your Computer
Third, perform a Manual update https://gopro.com/update/hero7-black
Forth, Format the SD card in the camera - Preferences>Reset>Format SD
Fifth, Perform a factory Reset (it will not effect the update you just did)
Sixth, make sure you are using the supplied USB-C cable and charge according to these instructions https://gopro.com/help/articles/how_to/How-to-Charge-the-Camera-Battery
Seventh, make sure your wall charger meets these specifications https://gopro.com/help/articles/question_answer/Recommended-Chargers
Eighth, try on your computer USB port (you want to use one that has power sharing. If using a laptop, be sure the laptop is plugged in).
Nineth, Try with a different SD card https://gopro.com/help/articles/block/microSD-Card-Considerations
Tenth, Contact the GoPro Support Team https://gopro.com/help/ContactUs
Adventurer
Posts: 9,281

Re: Overheating while charging

the past hour laptop, charge my camera is COOL at about 93% from 40%.  You can try to remove the SD card and charge alone the camera .   that was not noted. was it? (Smiles)

 

  keep us posted 

Explorer
Posts: 11,708

Re: Overheating while charging

True about not including charging without a card. I purposely omitted it, as it shouldn't be a necessary step. I figure if trying two different SD cards from the list doesn't work, speaking with a GoPro rep is the next logical step. But yes, not a bad option.
Tourist
Posts: 2

Re: Overheating while charging

Thanks everyone.
No SD I this mix. So step 1 and 2 not needed. Did 3 manual update.... this seems to be the variable in my mind. DOES the update require writing to an SD? Again no SD so 4 not needed. 5th is Factory reset seems to be the last option. Unless of course I need the SD for the update. I used the cord supplied. I seem to be compliant all around. I got worried it would cook the unit. Almost 2 hours 91% and hot.
GoPro
Posts: 3,505

Re: Overheating while charging

 

Hi @swiftpeak26017,

 

If it heats up too much please contact our customer support team.

 

They can assist you with that. 

 

https://gopro.com/help/ContactUs

 

Thanks,

-Jay

Explorer
Posts: 11,708

Re: Overheating while charging

You must use a SD card to update the camera.

Please follow the steps exactly as described.
Explorer
Posts: 11,708

Re: Overheating while charging

How is it you are doing manual updates without a card?

Do not connect your camera to your computer, unless it is to charge. Do not have the camera plugged into a computer during updates.