Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Overheating session 5

[ New ]
My session 5 camera gets hot when switched on and when charging. Surely this isn't normal? Battery life is also affected and lasts for around 40 mins max.

Accepted Solutions
GoPro
Posts: 19,223

Re: Overheating session 5

[ New ]

Hello, @porkydarky. To isolate the issue, we'd like to make sure that the camera is running on the latest firmware and is using a recommended SD card. A manual update will help clear any possible error with the current installation. 

 

It would help to determine battery integrity.  To do this, run a short record time test following the instructions here. f you get a battery life that is significantly shorter than expected, please contact our Support team at https://gopro.com/help/ContactUs so they can assist you with the next steps.

View solution in original post


All Replies
GoPro
Posts: 19,223

Re: Overheating session 5

[ New ]

Hello, @porkydarky. To isolate the issue, we'd like to make sure that the camera is running on the latest firmware and is using a recommended SD card. A manual update will help clear any possible error with the current installation. 

 

It would help to determine battery integrity.  To do this, run a short record time test following the instructions here. f you get a battery life that is significantly shorter than expected, please contact our Support team at https://gopro.com/help/ContactUs so they can assist you with the next steps.