07-28-2019 07:02 PM
08-31-2019 02:18 PM
@quarkgonebad, have you already installed the latest firmware v1.8? If you haven't yet, follow the manual update instructions specified in this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
Additionally, please ensure that you're using a recommended SD card for your camera. Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card.
09-28-2019 12:16 PM
I had frezzing issues (since 1.8 update). then I followed the procedures here and when and bought now recommended 64 GB SD card (had one already). I record at 1080p/60. THis is absolutely nuts. I have onwed like 5 gopros. This is the wordst I haev ever seen... Worked fine, software update all hell breaks loose and gopro wants us all to spend money on SD cards (which work fine in other devices at same resolution (hero). No gopro, your devices are broken and you should do the right thing admit it recall them and give folks devices that really work and folks do not need vood magic to get them working.
So frustrating. Everythign was fine... then 1.8 software and no combinaton works.
09-28-2019 12:59 PM
I am having this as well. It seems the GoPro Hero 7 Black is simply not capable of recording 4k video of any serious duration, making it's use as a dashcam impossible. I had to mount it underneath the Jeep to give it enough airflow to stop overheating. Even then it had issues, which went away the farther north I drove.
By the time I got to Alaska it was pretty stable while around Seattle it was still overheating. The hickups returned again when the temperature hit ~60-70f again. I guess using it as a high-res dashcam is straight out. It's worth noting it was plugged in at the time, which may have affected it, but it overheated inside the jeep even on battery.
I'm not thrilled with the missing vacation footage. I was hoping for a continous shot from Washington ot Alaska and back but the camera kept dropping out on me. A video camera should not have this many stability issues.
09-28-2019 01:03 PM
My GoPro 7 is doing the same thing. It’s constantly runs hot and on a number of occasions has shut itself down.
I had it overheat while uploading video and syncing. It refuses to upload a very long (2hr+) file. The heat was so bad it warped the lcd display in front temporarily, causing black spots. I'll not be buying another GoPro if this isn't fixed. I am using a recommended SD card, not that it shoud matter. It's fast enough to write video until it gets hot. This is a GoPro problem, not an SD card problem and it irks me that this excuse is being pushed.
09-28-2019 01:11 PM
the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card.
IAA software developer. Can you explain to me exactly what "active mode" means?
09-30-2019 02:40 PM