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Reply
Tourist
Posts: 4

Over a month and still no go pro - about to go buy an Ozmo!

Hoping someone from GO Pro will contact me! Placed a trade up order over a month ago. Called numerous times with no resolution, order has been pending for weeks. They received the trade in camara. Call center is USELESS!!!

 

leaving on vacation with no GO Pro, going to buy an Osmo!

 

Trade up program SUCKS!!!

Adventurer
Posts: 9,877

Re: Over a month and still no go pro - about to go buy an Ozmo!

sucks when you make plans like that and all a person here can do is tell you they reached out to the   people you are trying to get in  touch with and you are already on vacation  Post back of the OSmo trip

GoPro
Posts: 10,213

Re: Over a month and still no go pro - about to go buy an Ozmo!

Hi @scottnwater

 

The fulfillment provider of your GoPro order is currently experiencing a system outage, which may delay the delivery and status of your GoPro order. We are working closely with the provider to address the outage and we will keep you informed when they are back online or when we have more information. We apologize for the inconvenience.

You should be receiving an email once the order is updated.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Over a month and still no go pro - about to go buy an Ozmo!

It’s been a month. All excuses no solutions from GO Pro, customer service is a waste of time. Not worth fighting anymore. Bought an OSMO and LOVE IT!! Ordered a month out from vacation, went and back now, still no GO Pro👎
GoPro
Posts: 8,205

Re: Over a month and still no go pro - about to go buy an Ozmo!

Sorry to hear about the order issue, @scottnwater. It has been so long and we still do not have an update. We have checked with Support and we see that the case is still waiting a response from the Orders team. We will keep you posted. 

Tourist
Posts: 4

Re: Over a month and still no go pro - about to go buy an Ozmo!

Same response for over a month. Unhelpful and unacceptable!!! I didn’t even want it anymore!!!

Still waiting for someone from GO Pro to contact me who can answer!
GoPro
Posts: 3,053

Re: Over a month and still no go pro - about to go buy an Ozmo!

@scottnwater, apologies for any inconvenience this may have caused you. Rest assured, we're working deliberately to get the issue resolve. We'll keep you informed as soon as we have any further information. Your time and patience are very much appreciated.

Tourist
Posts: 4

Re: Over a month and still no go pro - about to go buy an Ozmo!

Still does not get me my camera that I ordered over a month ago. When will it ship? I am not resting assured.......