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Sightseer
Posts: 1

Our new GoPro Hero 9 got flooded during snorkeling

[ New ]

Hello,

looks like we have similar situation to Mooshy (https://community.gopro.com/t5/Cameras/My-Hero-9-flooded-in-the-first-few-seconds/td-p/812135)

 

we went snorkeling with our 2 gopro cameras (hero 7 and month old hero 9) and after about 3 minutes bubbles came out from closed battery doors. It "hanged" with screen still on, after 30-40seconds with screen on it went dark. 

We managed to recover footage from MicroSD card but gopro is dead... 

what can I do with it?

 

This is that recovered video: https://www.dropbox.com/s/ap59bwg2i0expgj/GX010189.MP4?dl=0

20210221_105700.jpg
GoPro
Posts: 25,208

Re: Our new GoPro Hero 9 got flooded during snorkeling

[ New ]

Hi @annap02855

 

Let our Support Team take a look at what happened.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej