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Tourist
Posts: 2

Ordered still not shipped been nearly 3 weeks!!

Is anyone else having issues with shipping right now?

 

I ordered and paid for a new Hero8 on the 22nd May, I got an email with order conformation and a tracking number 2 days later but when I track the parcel it says ready for collection and has not been collected. I know there may be some delays due to this pandemic so I have only contacted support 3 times in 3 weeks to chase this up but each time I get told I will get an email update later that day with expected delivery date but Ive yet to get any response from Gopro and my patience is running out.

 

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GoPro
Posts: 17,481

Re: Ordered still not shipped been nearly 3 weeks!!

Hi @andrewarmstrong

 

Sorry if this is taking longer than usual.

We see that your case has been referred to our Orders Team.

Our Support Team should be getting back to you once new information is available.

 

 

Thanks!

Ej

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Tourist
Posts: 2

Re: Ordered still not shipped been nearly 3 weeks!!

How long should I expect a reply to take? It’s now nearly a month since I ordered and 3 different customer service agents said they would reply to me by email with an update later that day and in a month I’ve yet to receive a reply???
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GoPro
Posts: 17,481

Re: Ordered still not shipped been nearly 3 weeks!!

Hi @andrewarmstrong

 

We try to help as much as we can here in the Support Hub.

For order-related concerns, it is best to continue working with the Support Team.

You may follow up with your case through https://gopro.com/help/ContactUs

 

Thanks

Ej