Ordered GoPro 7 Black on 3.25.19. Still not shipped. Made 10+ calls to customer service [ New ]

[adnank344]

so I placed my order for my hero gorpo 7 on 3.25.19. It was the trade in program where I sent in my Hero HD. GoPro Received my camera on 4.10.19. Since then, I called every 2 days. Today it's 4.29.19. Still no signs of my Hero 7. They tell me every time "it's not in our hand. The warehouse has to process. They will send your gopro". Same thing.. over and over and over. "we will put a special attention to your order for the warehouse." Nothing happens. They warned me if I cancel my order, they WILL NOT send my gopro hd hero back. I needed this camera like two weeks ago! I honestly don't know what to do ...

[aragon1006 · Accepted solution]

Hi @adnank344

We're sorry that this is taking longer than usual.

Our Support Team has coordinated with our Orders Team regarding your case.

You may do a follow up with our Support Team regarding the status of your order.

https://gopro.com/help/ContactUs  

Thanks for your patience.

Regards,

Ej

[aragon1006 · Accepted solution]

Hi @adnank344

We're sorry that this is taking longer than usual.

Our Support Team has coordinated with our Orders Team regarding your case.

You may do a follow up with our Support Team regarding the status of your order.

https://gopro.com/help/ContactUs  

Thanks for your patience.

Regards,

Ej