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%3CLINGO-SUB%20id%3D%22lingo-sub-357382%22%20slang%3D%22en-US%22%3EOrder%20support%20shocker%20!!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357382%22%20slang%3D%22en-US%22%3EI%20ordered%20a%20new%207%20black%20through%20the%20trade-up%20scheme%20and%20my%20camera%20was%20received%20very%20promptly%20by%20GoPro......however%20from%20there%20on%20it%E2%80%99s%20been%20a%20disaster!!%20I%20can%E2%80%99t%20get%20any%20info%20or%20fees%20back%20on%20where%20my%20order%20is%20or%20status%20!!!!%20The%20contract%20states%2014days%20from%20receipt%20of%20trade%20up%20!!!%20Everyone%20I%20talk%20to%20there%20tells%20me%20the%20same%20%E2%80%9Cour%20system%20is%20down%E2%80%9D%2C%20seriously%20for%202%20weeks%20%3F%3F%3F%20My%20company%20would%20have%20gone%20busts%20if%20systems%20were%20down%20for%20that%20long%20!!!%20Help%20Help%20Help%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-357382%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-357401%22%20slang%3D%22en-US%22%3ERe%3A%20Order%20support%20shocker%20!!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357401%22%20slang%3D%22en-US%22%3E%3CP%3E%3FAre%20you%20reading%20it%20right%2C%20I%20think%20not%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-357402%22%20slang%3D%22en-US%22%3ERe%3A%20Order%20support%20shocker%20!!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357402%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F107168%22%20target%3D%22_blank%22%3E%40milesb3637%3C%2FA%3E%20I%20did%20some%20searching%20and%20found%20that%20GoPro%20has%20no%20cameras%20in%20stock%20...%20not%20even%20for%20warranty%20replacements.%20They%20are%20in%20the%20middle%20of%20moving%20production%20from%20China%20to%20Mexico.%20I%20have%20been%20waiting%20for%20over%203%20weeks.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-357404%22%20slang%3D%22en-US%22%3ERe%3A%20Order%20support%20shocker%20!!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357404%22%20slang%3D%22en-US%22%3E%3CP%3Egreat%20to%20know.%20gopro%20does%20not%20tell%20their%20Customers%20that%2C%20do%20they%3F%20no.%20Tarrif%26nbsp%3B%20%26nbsp%3B%20laws%26nbsp%3B%20I%20guess%20are%20a%20Killer.%20hte%20Teerms%20do%20not%20say%2014%20days%2C%20but%2045%20days%20you%20have%20up%20to%20but%20also%20is%20quite%20clear%20they%20can%20TERMINATE%20the%26nbsp%3B%20Trade%20up%20whenever%20tehy%20decide.%26nbsp%3B%20%26nbsp%3BSo%20imgine%26nbsp%3B%20%26nbsp%3Bthey%20terminate%20it%26nbsp%3B%20while%20you%20are%20within%2045%20days%2C%20you%20cry%20you%20did%20not%20get%20it%26nbsp%3B%20beause%20you%20met%20tehir%20time%20period%2C%20but%20GoPro%20cut%20you%20short.%26nbsp%3B%20Where%20does%20it%20say%2014%20days%26nbsp%3B%20I%20know%20I%20read%20it%20Lol%20but%20not%20on%20the%20Terms.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22sub-head%22%3E%3CSTRONG%3EGoPro%20TradeUp%20Program%3C%2FSTRONG%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22sub-head%22%3E%3CSTRONG%3ETerms%20%2B%20Conditions%3C%2FSTRONG%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CFONT%20face%3D%22arial%2Chelvetica%2Csans-serif%22%20size%3D%225%22%3EThe%20purpose%20of%20the%20GoPro%20TradeUp%20Program%20(%E2%80%9CThe%20Program%E2%80%9D)%20is%20to%20offer%20and%20provide%20a%20trade-in%20option%20for%20eligible%20digital%20cameras%20with%20an%20original%20retail%20value%20of%20at%20least%20%2499.99%20USD%2C%20as%20determined%20by%20GoPro%20in%20its%20sole%20discretion%20(collectively%20%E2%80%9CEligible%20Used%20Devices%E2%80%9D).%20The%20Program%20is%20valid%20from%20May%207%2C%202019%2C%20at%201%3A00%20p.m.%20PDT%20and%20will%20continue%20until%20GoPro%20terminates%20the%20program%20in%20its%20sole%20discretion.%20Applies%20only%20to%20purchases%20of%20HERO7%20Black%20and%20HERO7%20Silver%20cameras%20(collectively%20%E2%80%9CEligible%20New%20Devices%E2%80%9D)%20made%20on%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CSTRONG%3Egopro.com%3C%2FSTRONG%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Eand%20delivered%20in%20the%20United%20States.%20You%20are%20eligible%20for%20the%20discount%20shown%20during%20your%20checkout%20process.%20GoPro%20reserves%20the%20right%20to%20modify%20the%20trade-in%20value%20offered%20for%20Eligible%20Used%20Devices%20during%20special%20promotion%20windows%20and%20has%20no%20obligation%20to%20offer%20those%20price%20adjustments%20for%20purchases%20made%20outside%20of%20any%20promotional%20windows.%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%20face%3D%22arial%2Chelvetica%2Csans-serif%22%20size%3D%225%22%3EUpon%20completion%20of%20checkout%20for%20the%20Eligible%20New%20Devices%2C%20your%20payment%20method%20will%20be%20authorized%20and%20a%20prepaid%20shipping%20label%20will%20be%20sent%20to%20the%20email%20address%20provided.%20Your%20payment%20method%20will%20b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20get%20the%20issue%20resolved%20as%20soon%20as%20possible.%20You%20should%20be%20receiving%20an%20email%20once%20the%20order%20is%20updated.%20Your%20time%20and%20patience%20are%20very%20much%20appreciated.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-357671%22%20slang%3D%22en-US%22%3ERe%3A%20Order%20support%20shocker%20!!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357671%22%20slang%3D%22en-US%22%3EThanks%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35373%22%20target%3D%22_blank%22%3E%40aenriquez%3C%2FA%3E%20let%E2%80%99s%20hope%20my%20relationship%20with%20GoPro%20can%20get%20back%20on%20track%20%F0%9F%91%8D%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358255%22%20slang%3D%22en-US%22%3ERe%3A%20Order%20support%20shocker%20!!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358255%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20it%20turns%20out%20the%20email%20I%20received%20about%20them%20having%20resolved%20the%20issue%20and%20expecting%20to%20receive%20the%20camera%20in%20a%20few%20days%20was%20a%20LIE...%20They%20still%20do%20not%20know%20when%20the%20camera%20will%20ship%20or%20when%20it%20will%20arrive.%26nbsp%3B%20Will%20be%20cancelling%20this%20order%20by%20the%20end%20of%20the%20week.%26nbsp%3B%20This%20has%20been%20one%20of%20the%20worst%20experiences%20ever%20shopping%20online.%26nbsp%3B%20What%20a%20horrible%20company%20to%20deal%20with!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 3
Accepted Solution

Order support shocker !!!!!

I ordered a new 7 black through the trade-up scheme and my camera was received very promptly by GoPro......however from there on it’s been a disaster!! I can’t get any info or fees back on where my order is or status !!!! The contract states 14days from receipt of trade up !!! Everyone I talk to there tells me the same “our system is down”, seriously for 2 weeks ??? My company would have gone busts if systems were down for that long !!! Help Help Help

Accepted Solutions
GoPro
Posts: 2,442

Re: Order support shocker !!!!!

@milesb3637, apologies for any inconvenience this may have caused you. Rest assured, we're working deliberately to get the issue resolved as soon as possible. You should be receiving an email once the order is updated. Your time and patience are very much appreciated.

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All Replies
Adventurer
Posts: 8,943

Re: Order support shocker !!!!!

?Are you reading it right, I think not  

Hiker
Posts: 63

Re: Order support shocker !!!!!

@milesb3637 I did some searching and found that GoPro has no cameras in stock ... not even for warranty replacements. They are in the middle of moving production from China to Mexico. I have been waiting for over 3 weeks.
Adventurer
Posts: 8,943

Re: Order support shocker !!!!!

[ Edited ]

great to know. gopro does not tell their Customers that, do they? no. Tarrif    laws  I guess are a Killer. hte Teerms do not say 14 days, but 45 days you have up to but also is quite clear they can TERMINATE the  Trade up whenever tehy decide.   So imgine   they terminate it  while you are within 45 days, you cry you did not get it  beause you met tehir time period, but GoPro cut you short.  Where does it say 14 days  I know I read it Lol but not on the Terms. 

 

 

GoPro TradeUp Program

 

Terms + Conditions

The purpose of the GoPro TradeUp Program (“The Program”) is to offer and provide a trade-in option for eligible digital cameras with an original retail value of at least $99.99 USD, as determined by GoPro in its sole discretion (collectively “Eligible Used Devices”). The Program is valid from May 7, 2019, at 1:00 p.m. PDT and will continue until GoPro terminates the program in its sole discretion. Applies only to purchases of HERO7 Black and HERO7 Silver cameras (collectively “Eligible New Devices”) made on gopro.com and delivered in the United States. You are eligible for the discount shown during your checkout process. GoPro reserves the right to modify the trade-in value offered for Eligible Used Devices during special promotion windows and has no obligation to offer those price adjustments for purchases made outside of any promotional windows.

Upon completion of checkout for the Eligible New Devices, your payment method will be authorized and a prepaid shipping label will be sent to the email address provided. Your payment method will be charged the amount shown at checkout, and your Eligible New Devices will ship only after your Eligible Used Device is received by GoPro and determined to be a qualified digital camera. Your Eligible Used Device must be received by GoPro within 45 days of completing the checkout process. GoPro is unable to process the trade-in of multiple Eligible Used Devices in a single transaction. If you wish to trade in multiple Eligible Used Devices, you must check out each purchase in a separate transaction on gopro.com. In the event that your order contains multiple items, the additional items will be held until your Eligible New Device is shipped. GoPro reserves the right to cancel or deny any orders that do not meet the eligibility requirements.

You must be the owner of the used device—the Program is not valid on stolen property. Retailers may not participate in the Program by returning in-stock inventory. GoPro will determine authenticity at its sole discretion and ineligible devices may be returned at your expense. You must use the shipping label and follow the guidelines provided by GoPro and GoPro’s third-party shipping provider. GoPro will not be liable for any loss or damage to the used device while in transit. Once you have shipped the Eligible Used Device to GoPro, GoPro cannot guarantee its return to you. You acknowledge that it is your responsibility to remove all personal data from your Eligible Used Device before shipping to GoPro, including removing any memory cards. GoPro is not responsible or liable for the removal of your personal data or memory cards and any memory card(s) sent to GoPro within your Eligible Used Device will not be returned to you by GoPro. Trade-in transactions are final; after you trade in your Eligible Used Device, you cannot get it back. Upon GoPro’s physical receipt of the Eligible Used Device and processing of the full payment for the Eligible New Devices by GoPro, title and ownership in the Eligible Used Device transfers to GoPro and you disclaim any further right, title or interest in and to the Eligible Used Device or any items (including without limitation memory cards) or data contained therein.

The Program is non-transferable and cannot be combined with any other offers, discounts or promo codes, or applied to previous purchases. No cash alternative. Subject to availability, while stocks last. Offer void where prohibited. GoPro’s standard terms and conditions presented at point of sale shall govern any purchase. GoPro reserves the right to change or modify the Program without notice, at any time, and in its sole and absolute discretion.

Tourist
Posts: 3

Re: Order support shocker !!!!!

If your applying from the UK they promise to dispatch within 14 days of receiving your trade up..... by action of them billing you for the camera -£100 they are entering into a contract to supply (respect of the fine print). I’m in my 3rd week of “order status pending” !!!!
GoPro
Posts: 2,442

Re: Order support shocker !!!!!

@milesb3637, apologies for any inconvenience this may have caused you. Rest assured, we're working deliberately to get the issue resolved as soon as possible. You should be receiving an email once the order is updated. Your time and patience are very much appreciated.

Tourist
Posts: 3

Re: Order support shocker !!!!!

Thanks @aenriquez let’s hope my relationship with GoPro can get back on track 👍
Tourist
Posts: 30

Re: Order support shocker !!!!!

So it turns out the email I received about them having resolved the issue and expecting to receive the camera in a few days was a LIE... They still do not know when the camera will ship or when it will arrive.  Will be cancelling this order by the end of the week.  This has been one of the worst experiences ever shopping online.  What a horrible company to deal with!