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Tourist
Posts: 13

Re: Order status

[ New ]
I’m afraid that i might double order if I do it? Is it sure that it is cancelled cause I haven’t received any email saying it’s cancelled or anything. Just a word so that I can order again. Thanks
Tourist
Posts: 13

Re: Order status

[ New ]
i reorder again, it says an error occurred when I check out and paid it it’s already been deducted to my account. I haven’t received any go pro email yet. This giving me stress.
GoPro
Posts: 11,878

Re: Order status

[ New ]

@manoletyet, I was able to check your order in our system and verified that it got canceled due to some issues. Sorry for the inconvenience this may have caused you.

We only charge the payment method provided once the order is completely processed. Canceled orders aren't charged at all.

Tourist
Posts: 13

Re: Order status

[ New ]
What about the order I made just now that has been deducted to my account???