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Sightseer
Posts: 1

Order status

[ New ]

I was order hero 8 on Oct 1st, and I can not found my order status

It is MU-00423333

 

Would you please tell me what happened? 


Accepted Solutions
GoPro
Posts: 11,878

Re: Order status

[ New ]

@xygod, thank you for your order, unfortunately, it appears as though our Order Support Team has run into an issue with your order and it was canceled. You'll be able to resubmit your order online through shop.gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card. 

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All Replies
GoPro
Posts: 11,878

Re: Order status

[ New ]

@xygod, thank you for your order, unfortunately, it appears as though our Order Support Team has run into an issue with your order and it was canceled. You'll be able to resubmit your order online through shop.gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card. 

Sightseer
Posts: 2

Re: Order status

[ New ]
MP-03908500 is my order number as well. I would like to verify why it states pending status. please, thank you
GoPro
Posts: 11,878

Re: Order status

[ New ]

@aprilk, we were able to receive your order and we can see it in our system. We'll charge the payment method provided and an email confirming the shipment will be sent to the email address associated with your order as soon as it is completely processed.

Tourist
Posts: 13

Re: Order status

[ New ]
How about my Order? Can you check for me please? I don’t know if it will be shipped. I’m thinking of hust cancelling it and just wait for local shop to sell. It’s MU-00434874
Sightseer
Posts: 2

Re: Order status

[ New ]
Okay , Thank you so much. 👍
Anonymous
Posts: 0

Re: Order status

[ New ]

What about my order  # MP-03915171?

GoPro
Posts: 11,878

Re: Order status

[ New ]

@manoletyet, @Anonymous, it appears that our Order Support Team has run into an issue with your order and it was canceled. You'll be able to resubmit your order online through shop.gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card.