- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-15-2019 05:16 PM
Order status
[ New ]I was order hero 8 on Oct 1st, and I can not found my order status
It is MU-00423333
Would you please tell me what happened?
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-15-2019 05:23 PM
Re: Order status
[ New ]@xygod, thank you for your order, unfortunately, it appears as though our Order Support Team has run into an issue with your order and it was canceled. You'll be able to resubmit your order online through shop.gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-15-2019 05:23 PM
Re: Order status
[ New ]@xygod, thank you for your order, unfortunately, it appears as though our Order Support Team has run into an issue with your order and it was canceled. You'll be able to resubmit your order online through shop.gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-16-2019 06:03 PM
Re: Order status
[ New ]- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-16-2019 06:27 PM
Re: Order status
[ New ]@aprilk, we were able to receive your order and we can see it in our system. We'll charge the payment method provided and an email confirming the shipment will be sent to the email address associated with your order as soon as it is completely processed.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-16-2019 07:11 PM
Re: Order status
[ New ]- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-17-2019 04:54 AM
Re: Order status
[ New ]
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-17-2019 05:12 AM
Re: Order status
[ New ]What about my order # MP-03915171?
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-17-2019 11:32 AM
Re: Order status
[ New ]@manoletyet, @Anonymous, it appears that our Order Support Team has run into an issue with your order and it was canceled. You'll be able to resubmit your order online through shop.gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card.