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Sightseer
Posts: 1

Order status : MU-00622518

[ New ]

I am unable to track status on my order (Order No. MU-00622518). Unable to cotact Gopro assistance too. Order was placed on 16th Oct 2020. No tracking number and no email received about shipment status. 

Please assist in getting update on the above.

Thanks.


Accepted Solutions
GoPro
Posts: 28,429

Re: Order status : MU-00622518

[ New ]

Hello @harsh03

 

Thank you for your order, unfortunately, it appears as though our Order Support Team has run into an issue with your order and it was canceled. You'll be able to resubmit your order online through gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card. 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 28,429

Re: Order status : MU-00622518

[ New ]

Hello @harsh03

 

Thank you for your order, unfortunately, it appears as though our Order Support Team has run into an issue with your order and it was canceled. You'll be able to resubmit your order online through gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card. 

 

Thanks!

Ej