Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Order shipping inquiry.

[ New ]

Hello,

 

I ordered the 2020.09.20 GoPro 9.

 

I am really waiting GoPro 9

 

I'm curious about why it doesn't start shipping

 

Order number

MU-00564876

 

Need help again

 


Accepted Solutions
GoPro
Posts: 28,788

Re: Order shipping inquiry.

[ New ]

Hello Everyone!

 

Order-related concerns are best handled by our Support Team at https://gopro.com/help/ContactUs

Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

You can also check the status of your order through 
https://gopro.com/en/ph/order-status

When entering the ZIP or Postal Codes make sure to include a space.

 

Thanks!

Ej
 

View solution in original post


All Replies
Sightseer
Posts: 1

Re: Order shipping inquiry.

[ New ]

same here 

MU-00566765

Sightseer
Posts: 2

Re: Order shipping inquiry.

[ New ]

here also

MU-00569712

Hiker
Posts: 11

Re: Order shipping inquiry.

[ New ]
Ordered mine on launch date 16th still nothing either. Lots of other un happy customers reporting the same on here :-(
Tourist
Posts: 1

Re: Order shipping inquiry.

[ New ]

same here

MU-00560691

Hiker
Posts: 27

Re: Order shipping inquiry.

[ New ]
I ordered on launch day (Sep 16) and still not shipped :(
Hiker
Posts: 21

Re: Order shipping inquiry.

[ New ]

Same here MU-00569690 

Hiker
Posts: 15

Re: Order shipping inquiry.

[ New ]
Same here, order was placed on 17 Sept but haven’t got the shipping confirmation.
I talked with their support team on 15, she told me that my order was waiting to be picked from courier.

Till now, no updates yet and I am not sure when it will be shipped.
At least i think it is fair for us to know when the orders going to be shipped...one days, one week, one month?
Hiker
Posts: 9

Re: Order shipping inquiry.

[ New ]

Same here.

MU-00564412

Tourist
Posts: 4

Re: Order shipping inquiry.

[ New ]

Same here...mine order is not yet shipped...Hero Black 8

GoPro
Posts: 28,788

Re: Order shipping inquiry.

[ New ]

Hello Everyone!

 

Order-related concerns are best handled by our Support Team at https://gopro.com/help/ContactUs

Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

You can also check the status of your order through 
https://gopro.com/en/ph/order-status

When entering the ZIP or Postal Codes make sure to include a space.

 

Thanks!

Ej
 

Hiker
Posts: 27

Re: Order shipping inquiry.

[ New ]

@aragon1006 please stop posting this same message over and over. 

 

Customer support is unable to help with orders that haven't been shipped out yet. They just keep blaming the warehouse.

 

Please give us a real answer.

Hiker
Posts: 21

Re: Order shipping inquiry.

[ New ]
Hey did anyone else also get overcharged by $20 or so for the subscription package? I know I did.
GoPro Community Manager
Posts: 7,798

Re: Order shipping inquiry.

[ New ]

Hi @jizza182. If you feel there is a billing issue, our team at https://gopro.com/help/ContactUs can help you with that. Thanks.

Hiker
Posts: 21

Re: Order shipping inquiry.

[ New ]
Tried that...... Still no response. So much for premium support with a subscription