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%3CLINGO-SUB%20id%3D%22lingo-sub-270311%22%20slang%3D%22en-US%22%3EOrder%20cancelarion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270311%22%20slang%3D%22en-US%22%3EI%20made%20two%20purchases%20on%20November%2030%20and%20the%20two%20purchases%20were%20canceled%2C%20I%20received%20an%20email%20confirming%20the%20cancellation%2C%20but%20when%20I%20look%20at%20my%20order%20status%20I%20see%20that%20it%20is%20pending.%20gopro%20does%20not%20want%20to%20cancel%20the%20transaction%20with%20the%20site%20paypal%20(that's%20where%20I%20tried%20to%20make%20the%20purchase)%20and%20so%20my%20money%20does%20not%20return%20to%20my%20bank%20account.%20I%20need%20account%20management%20to%20cancel%20both%20transactions%20and%20notify%20paypal.%20you%20are%20leaving%20a%20transaction%20that%20has%20already%20been%20supposedly%20canceled%20open%20and%20this%20is%20illegal%2C%20and%20no%20one%20from%20this%20company%20wants%20to%20cancel.%20you%20claim%20that%20it%20is%20the%20fault%20of%20the%20paypal%20but%20on%20the%20site%20of%20you%20the%20traslation%20is%20pending.%20you%20have%20the%20obligation%20to%20notify%20the%20paypal%20that%20you%20have%20canceled%20the%20purchase%20because%20you%20are%20keeping%20pending%20and%20acting%20in%20bad%20faith.%20give%20me%20back%20my%20money%20because%20only%20you%20can%20cancel%20the%20purchase%2C%20which%20is%20supposed%20to%20have%20already%20been%20canceled%20by%20you.%20I%20know%20that%20account%20management%20can%20do%20this%2C%20so%20do%20it!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-270311%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20(2018)%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-270323%22%20slang%3D%22en-US%22%3ERe%3A%20Order%20cancelarion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270323%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-270331%22%20slang%3D%22en-US%22%3ERe%3A%20Order%20cancelarion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270331%22%20slang%3D%22en-US%22%3E%3CP%3Egopro%20forum%20you%20will%20only%20get%20from%20a%26nbsp%3B%20online%20web%20forum%20team%20member%26nbsp%3B%20a%20simple%20sorry%20contact%20support%20by%20phone%20or%20chat.%26nbsp%3B%20%26nbsp%3BThir%20phone%20number%20is%20855-635-3578.%26nbsp%3B%20or%20online%20at%20the%20regional%20offices%20you%20reside%20near%20by%20checking%20the%20full%20link%20of%20gopro.com%2Fcontactus.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ecall%20gopro%2C%20no%20help%2C%20call%20Paypal%20dispute%2Cthey%20give%20examount%20of%20days%20and%20then%20refunded.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKeep%20the%20site%20posted%20about%20your%20issue%2C%20again%20this%20is%20a%20forum%20to%20note%2C%20talk%2C%26nbsp%3B%20etc%2C%20just%20saying%20best%20to%20deal%20on%20a%20phone%20then%20on%20the%20forum%20as%20a%20member%20to%20member.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2
Accepted Solution

Order cancelarion

I made two purchases on November 30 and the two purchases were canceled, I received an email confirming the cancellation, but when I look at my order status I see that it is pending. gopro does not want to cancel the transaction with the site paypal (that's where I tried to make the purchase) and so my money does not return to my bank account. I need account management to cancel both transactions and notify paypal. you are leaving a transaction that has already been supposedly canceled open and this is illegal, and no one from this company wants to cancel. you claim that it is the fault of the paypal but on the site of you the traslation is pending. you have the obligation to notify the paypal that you have canceled the purchase because you are keeping pending and acting in bad faith. give me back my money because only you can cancel the purchase, which is supposed to have already been canceled by you. I know that account management can do this, so do it!

Accepted Solutions
Adventurer
Posts: 9,287

Re: Order cancelarion

gopro forum you will only get from a  online web forum team member  a simple sorry contact support by phone or chat.   Thir phone number is 855-635-3578.  or online at the regional offices you reside near by checking the full link of gopro.com/contactus.

 

call gopro, no help, call Paypal dispute,they give examount of days and then refunded. 

 

Keep the site posted about your issue, again this is a forum to note, talk,  etc, just saying best to deal on a phone then on the forum as a member to member.

View solution in original post


All Replies
Sightseer
Posts: 2

Re: Order cancelarion

 
Adventurer
Posts: 9,287

Re: Order cancelarion

gopro forum you will only get from a  online web forum team member  a simple sorry contact support by phone or chat.   Thir phone number is 855-635-3578.  or online at the regional offices you reside near by checking the full link of gopro.com/contactus.

 

call gopro, no help, call Paypal dispute,they give examount of days and then refunded. 

 

Keep the site posted about your issue, again this is a forum to note, talk,  etc, just saying best to deal on a phone then on the forum as a member to member.