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Tourist
Posts: 2

Order Update

[ New ]

I placed an order on 24th September 2020 on behalf of the NSW Police Force.  Order  # MU-00577686.  I have bee trying to contact customer support but they do not respond and the order status site appears broken.    Please have someone contact me ASAP.  This is extremely poor customer support which cannot be blamed on Covid-19

Hiker
Posts: 12

Re: Order Update

[ New ]
Also been waiting that long for an update. Tracking site wasn’t working for me using safari on iPhone. But it does work in a different browser such as Chrome !
GoPro
Posts: 24,495

Re: Order Update

[ New ]

Hello @nswpfprb

 

Sorry for any trouble caused.
We see the order on the system and should be processed accordingly.
The item will ship out once completed.

You can check the status of your order through https://gopro.com/en/us/order-status

 

Thanks!
Ej

Tourist
Posts: 6

Re: Order Update

[ New ]

I bought my GoPro 9 on web September 22. I temporarily live in Midland, Texas.

I received no notification till today.

Monday September 28 it has shipped and is now in Kentucky.

I received notification by email.  I signed up to be notified when it has been delivered this Wednesday.

On GoPros website when I look up the status, It says Order shipped.  Track on carrier website.

Clicked the link.  It says it will be delivered by 9pm Wed 9/24.

Good Luck

Joe Cornelson