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Tourist
Posts: 1

Order Processing Delay

I placed an order on June 8th and it is still showing processing.  Today is June 13th.  I have contacted support twice.  The last time I was told they were waiting on an SD card to ship it.  Then during the same chat was told the order was being handed off to the courier.  Still no update on the shipping status though.  I ordered directly from GoPro thinking the shipping would be fast and the website stated 1-2 days processing.  It's going on day 6.  This is my first GoPro and so far the experience has been a negative one.  How much longer do I need to wait before the order is shipped?

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GoPro
Posts: 7,518

Re: Order Processing Delay

Apologies for the inconvenience this may have caused you, @rapidlift243. It'll ship out as soon as all items on your order are available. Additionally, due to precautions related to the COVID-19 virus, there might be delays with the usual processing of orders. Your patience and understanding are very much appreciated.

 

You can continue to check your GoPro order from this link: https://gopro.com/order-status

 

If you have further questions about your order, you may reach out to our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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Tourist
Posts: 4

Re: Order Processing Delay

You are not the only one, I am waiting since 25 May, and friend of mine, she ordered this week, already received. For me, it is the second one in a year, but after this... And after three or four times that I contacted support 0 zero progress.