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Tourist
Posts: 4

Order MU-00660967

[ New ]

Hi the order has been posted as processing for te last 11 days 

can you update me as to when it wil ship.

Ive had no other issues with online shopping and delivery from the US all year 

I you feel that ou cannot deliver please let me know and provide a refund.

many thanks 

robert cooper

 


Accepted Solutions
GoPro
Posts: 13,481

Re: Order MU-00660967

[ New ]

Sorry to hear about the trouble, @livelygorg5115. We're limited to the processes that we can access here in Support Hub. Our Support Team will be able to assist you further with your order. 

 

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.

View solution in original post


All Replies
GoPro
Posts: 26,108

Re: Order MU-00660967

[ New ]

Hi @livelygorg5115

 

Sorry for any trouble caused.

We see the order/s on the system and we are just waiting for the tracking number to be assigned.
You can continue to check your GoPro order from this link: https://gopro.com/order-status
You may also reach out to Support to follow-up on the order. https://gopro.com/help/ContactUs

 

Thanks!

Ej
 

Tourist
Posts: 4

Re: Order MU-00660967

[ New ]
I have still had no reposnce to the shipment of this order and it is still logged as processing
Please cancel the order and refund the money I pre paid immediately
I will buy this same product as somewhere else
Please reply with a co from remarking of my instruction
Thankyou
Robert cooper
GoPro
Posts: 26,108

Re: Order MU-00660967

[ New ]

Hi @livelygorg5115

 

We try to help as much as we can here in the Support Hub.

Please reach out to our Support Team regarding your concern/order.

 

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Thanks!

Ej

 

 

Tourist
Posts: 4

Re: Order MU-00660967

[ New ]
Thanks for your help I have used the GP contact us page three times and not had a single reply from them.
Are you able to Contact them to push them to react to my order cancellation and refund request. It’s bad enough the order couldn’t be processed in time for Xmas for my son. Now i can’t get a reply to canc l the order that was never sent yet they have processed my payment weeks ago - pretty appealing service from GP
Tourist
Posts: 4

Re: Order MU-00660967

[ New ]
Sorry I meant “appalling service “
GoPro
Posts: 13,481

Re: Order MU-00660967

[ New ]

Sorry to hear about the trouble, @livelygorg5115. We're limited to the processes that we can access here in Support Hub. Our Support Team will be able to assist you further with your order. 

 

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.