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%3CLINGO-SUB%20id%3D%22lingo-sub-357663%22%20slang%3D%22en-US%22%3EOrder%20Delay%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357663%22%20slang%3D%22en-US%22%3EI've%20placed%20an%20order%20for%20a%20hero%20black%207%20with%20a%20holiday%20booked%20therefore%20a%20deadline.%20All%20I'm%20getting%20apologies%20for%20the%20delay%20and%20some%20vouchers%20for%20accessories.%20There's%20no%20point%20having%20accessories%20without%20a%20camera%20and%20there's%20no%20point%20having%20a%20camera%20if%20its%20not%20here%20for%20the%20holiday.%20Our%20local%20store%20has%20offered%20to%20match%20any%20price%20so%20honestly%20don't%20see%20why%20i%20just%20dont%20go%20there%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-357663%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-357745%22%20slang%3D%22en-US%22%3ERe%3A%20Order%20Delay%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357745%22%20slang%3D%22en-US%22%3EYou%20are%20not%20alone.%20GoPro%20is%20having%20an%20%22outage%22.%20There%20are%20delays%20in%20warranty%20replacement%20cameras%20and%20also%20on%20new%20orders.%20I've%20been%20waiting%20a%20while%20for%20mine.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-359857%22%20slang%3D%22en-US%22%3ERe%3A%20Order%20Delay%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-359857%22%20slang%3D%22en-US%22%3E%3CP%3Ehow%20much%20have%20you%20been%20waiting%3F%20thank%20you!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-359858%22%20slang%3D%22en-US%22%3ERe%3A%20Order%20Delay%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-359858%22%20slang%3D%22en-US%22%3E%3CP%3EHi.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20ordered%20mine%20on%2016%2F6.%20Got%20the%20usual%20emails%20about%20delay%2C%20then%20last%20week%20back%20on%20line%20and%20'%3CSPAN%3Eyou%20should%20expect%20to%20receive%20your%20order%20within%20a%20few%20days.'%20quote.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EStill%20nothing...just%20got%20of%20from%20live%20chat%20to%20be%20told%20that%20only%20today%20have%20they%20processed%20my%20trade%20up%20(which%20they%20recieved%20on%2020%2F6)%20and%20they%26nbsp%3B%3CEM%3ESHOULD%26nbsp%3B%3C%2FEM%3Ebe%20sending%20out%20my%20Hero7%20black%20by%20next%20week.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3ELuckily%20in%20not%20in%20a%20hurry.%20But%20I%20must%20say%20their%20customer%20service%20and%20communication%20for%20a%20large%20global%20company%20is%20truely%20appauling.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EIf%20they%20know%20of%20the%20problem%20why%20were%20we%20not%20advised%20from%20the%20begining.%20If%20they%20had%20said%20yes%20we%20are%20still%20doing%20trade%20up%20but%20have%20an%20issue%20it%20may%20take%20X%20weeks%20then%20the%20pages%20of%20GoPro%20chat%20would%20not%20be%20full%20of%20extremly%20dissatisfied%20customers!!!%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

Order Delay

I've placed an order for a hero black 7 with a holiday booked therefore a deadline. All I'm getting apologies for the delay and some vouchers for accessories. There's no point having accessories without a camera and there's no point having a camera if its not here for the holiday. Our local store has offered to match any price so honestly don't see why i just dont go there
Highlighted
Hiker
Posts: 63

Re: Order Delay

You are not alone. GoPro is having an "outage". There are delays in warranty replacement cameras and also on new orders. I've been waiting a while for mine.
Sightseer
Posts: 1

Re: Order Delay

how much have you been waiting? thank you!

 

Tourist
Posts: 6

Re: Order Delay

Hi. 

I ordered mine on 16/6. Got the usual emails about delay, then last week back on line and 'you should expect to receive your order within a few days.' quote.

 

Still nothing...just got of from live chat to be told that only today have they processed my trade up (which they recieved on 20/6) and they SHOULD be sending out my Hero7 black by next week.

 

Luckily in not in a hurry. But I must say their customer service and communication for a large global company is truely appauling.

 

If they know of the problem why were we not advised from the begining. If they had said yes we are still doing trade up but have an issue it may take X weeks then the pages of GoPro chat would not be full of extremly dissatisfied customers!!!