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Tourist
Posts: 4

Oops. Looks like you entered the serial number from a different GoPro.

Hola, acabo de recibir mi GoPro 8 y cuando intento registrar la camara para actualizarla manualmente me sale este mensaje:

 

"Oops. Looks like you entered the serial number from a different GoPro."

 

¿?

Highlighted
GoPro
Posts: 6,097

Re: Oops. Looks like you entered the serial number from a different GoPro.

Hi @hunglyphan,

 

Probably you're on the wrong page. 

Try to choose HERO8 Manually.

 

Visit this website: www.gopro.com/update 

 

Please let us know how it goes. 

 

Regards,

-Jay

Highlighted
Tourist
Posts: 4

Re: Oops. Looks like you entered the serial number from a different GoPro.

Hello thank you for the answer but the link you just provided doesnt work for me.

 

"Epic fail. 404 Resource at '/content/es/es/update .html.html' not found: No resource found"

 

Thats what i get 

 

Thank you in advance

Highlighted
GoPro
Posts: 6,097

Re: Oops. Looks like you entered the serial number from a different GoPro.

How about this? @hunglyphan

 

https://gopro.com/en/us/update

 

 

Highlighted
Tourist
Posts: 4

Re: Oops. Looks like you entered the serial number from a different GoPro.

That one works but there is where i already tried to register my GoPro 8 with no success...

Highlighted
GoPro
Posts: 6,097

Re: Oops. Looks like you entered the serial number from a different GoPro.

When you say register. @hunglyphan do you mean the one on your profile settings?

 

Will you be able to post a screenshot?

 

 

Thanks!
-Jay

Highlighted
Tourist
Posts: 4

Re: Oops. Looks like you entered the serial number from a different GoPro.

Here you have a screenshot.

 

https://prnt.sc/q78hbb

Highlighted
GoPro
Posts: 13,118

Re: Oops. Looks like you entered the serial number from a different GoPro.

Hello @hunglyphan. Based on the screenshot that you posted, you were on is for a HERO6 Black camera that is why the serial number for your HERO8 Black camera is not recognized as correct. You can go to https://gopro.com/en/us/update/hero8-black and select "Update your camera manually" under Other Ways to Update. To be sure that you are on the correct page, the image on the left should show that of a HERO8 Black camera, and the sample serial number should be the same as your camera's. 

 

There is actually no need to register your camera. You only need to go through the path above if you intend to do a manual firmware update. It would be better to add your camera under your profile if you already have a GoPro account. To do this, login to your GoPro account through gopro.com, then go to Settings, then Devices, then Add Device and fill out the needed information.