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%3CLINGO-SUB%20id%3D%22lingo-sub-55205%22%20slang%3D%22en-US%22%3EOne%20of%20my%20cam%20part%20was%20broken%3A(%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55205%22%20slang%3D%22en-US%22%3EHi%2C%20I%20sent%20email%20to%20u%20about%203%20weeks%20ago%2C%20but%20I%20just%20received%20a%20message%20from%20you%20that%20it%20is%20not%20your%20correct%20one%20and%20your%20message%20told%20me%20I%20have%20to%20connect%20to%20your%20support%20team.%20But%20I%20can't%20do%20the%20live%20chat%2C%20because%20it%20says%20closed.%20So%20how%20can%20I%20live%20chat%20with%20you%3F%20or%20Is%20there%20any%20chance%20to%20connect%20with%20your%20support%20team%20using%20email%3F.%20I%20really%20want%20to%20get%20a%20chance%20to%20fix%20my%20cam..I%20hope%20get%20any%20good%20news%20from%20you.%20Take%20care.%20Also%20I%20am%20one%20of%20your%20users%20from%20South%20Korea.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-55205%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55206%22%20slang%3D%22en-US%22%3ERe%3A%20One%20of%20my%20cam%20part%20was%20broken%3A(%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55206%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55401%22%20slang%3D%22en-US%22%3ERe%3A%20One%20of%20my%20cam%20part%20was%20broken%3A(%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55401%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F32225%22%3E%40rapidhero60147%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20will%20need%20to%20get%20in%20contact%20with%20our%20Support%20Team%20directly.%20You%20should%20be%20able%20to%20get%20through%20on%20chat%20depending%20on%20when%20you%20are%20trying%20to%20get%20connected.%20Here%20are%20the%20hours%20for%20Chat%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBusiness%20Hours%3A%3C%2FP%3E%0A%0A%3CP%3ESun%3A%2007%3A00%20AM%20-%2004%3A00%20PM%3C%2FP%3E%0A%0A%3CP%3EM%3A%2006%3A00%20AM%20-%2006%3A00%20PM%3C%2FP%3E%0A%0A%3CP%3ET%3A%2006%3A00%20AM%20-%2006%3A00%20PM%3C%2FP%3E%0A%0A%3CP%3EW%3A%2006%3A00%20AM%20-%2006%3A00%20PM%3C%2FP%3E%0A%0A%3CP%3ETh%3A%2006%3A00%20AM%20-%2006%3A00%20PM%3C%2FP%3E%0A%0A%3CP%3EF%3A%2006%3A00%20AM%20-%2006%3A00%20PM%3C%2FP%3E%0A%0A%3CP%3ES%3A%2007%3A00%20AM%20-%2004%3A00%20PM%3C%2FP%3E%0A%0A%3CP%3EPacific%20Standard%20Time%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHope%20that%20helps!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2
Accepted Solution

One of my cam part was broken:(

Hi, I sent email to u about 3 weeks ago, but I just received a message from you that it is not your correct one and your message told me I have to connect to your support team. But I can't do the live chat, because it says closed. So how can I live chat with you? or Is there any chance to connect with your support team using email?. I really want to get a chance to fix my cam..
I hope get any good news from you. Take care. Also I am one of your users from South Korea.

Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: One of my cam part was broken:(

Hi @rapidhero60147,

 

You will need to get in contact with our Support Team directly. You should be able to get through on chat depending on when you are trying to get connected. Here are the hours for Chat:

 

Business Hours:

Sun: 07:00 AM - 04:00 PM

M: 06:00 AM - 06:00 PM

T: 06:00 AM - 06:00 PM

W: 06:00 AM - 06:00 PM

Th: 06:00 AM - 06:00 PM

F: 06:00 AM - 06:00 PM

S: 07:00 AM - 04:00 PM

Pacific Standard Time

 

Hope that helps!

 

Best,

Ryan

View solution in original post


All Replies
Sightseer
Posts: 2

Re: One of my cam part was broken:(

 
Highlighted
GoPro
Posts: 3,924

Re: One of my cam part was broken:(

Hi @rapidhero60147,

 

You will need to get in contact with our Support Team directly. You should be able to get through on chat depending on when you are trying to get connected. Here are the hours for Chat:

 

Business Hours:

Sun: 07:00 AM - 04:00 PM

M: 06:00 AM - 06:00 PM

T: 06:00 AM - 06:00 PM

W: 06:00 AM - 06:00 PM

Th: 06:00 AM - 06:00 PM

F: 06:00 AM - 06:00 PM

S: 07:00 AM - 04:00 PM

Pacific Standard Time

 

Hope that helps!

 

Best,

Ryan