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Sightseer
Posts: 1
Accepted Solution

Oi comprei hero 5 que � a prova de agua, mais parece q entrou agua no vidro, ou sei la..ela n�o liga

boa noite 

 

gostaria de pedir ajuda, para arrumar a camera.. 

estava na piscina com ela, e ela desligou do nada.. e vidro ficou estranho ( como se tivesse agua ) .. porem ela hero 5 black, que é a prova da agua..

gostaria que verifica -se .. como posso proceder ? qual assitencia tecnica ?

 

tenho outro viagem no final do mes, gostaria de levar ela novamente.. poderia me ajudar o quanto antes ?

 

no aguardo


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GoPro
Posts: 14,048

Re: Oi comprei hero 5 que � a prova de agua, mais parece q entrou agua no vidro, ou sei la..ela n...

Hi @luuuh

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Highlighted
GoPro
Posts: 14,048

Re: Oi comprei hero 5 que � a prova de agua, mais parece q entrou agua no vidro, ou sei la..ela n...

Hi @luuuh

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej