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Sightseer
Posts: 2
Accepted Solution

Offered 20 per cent off

So my camera's screen just stopped working and GoPro told me to send the receipt and I would get a new camera, but when I sent the receipt a different GoPro person told me I would only get 20 per cent off a new camera. I read that they were replacing all cameras with this default because it was a defect. Has anyone else experienced different messages from GoPro like this?


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GoPro
Posts: 6,097

Re: Offered 20 per cent off


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GoPro
Posts: 6,097

Re: Offered 20 per cent off

 

Hi @megariver03087,

 

What camera are you using?

Manual firmware update might help.

 

Please let us know what is the camera model you're using.

 

Thanks!

-Jay 

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Sightseer
Posts: 2

Re: Offered 20 per cent off

it is a black hero 5

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GoPro
Posts: 6,097

Re: Offered 20 per cent off

 

Try this @megariver03087,

 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

Make sure to follow manual update step.

 

Regards,

-Jay