07-05-2019 02:02 PM
Thanks for reaching out. Do you remember how you purchased the GoPro Plus subscription (i.e. iTunes, Google Play, gopro.com)?
You will need to manage your own subscription through the platform that the Plus subscription was purchased under. Here's some articles explaining how to manage subscriptions:
If the service was purchased at gopro.com, you may contact our Support team so they can assist you on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. Please have your email address (associated to the Plus subscription) ready for any information that they may need.