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Sightseer
Posts: 2

Not working

My go pro has stopped working unsure why, tried to charge it up and there is no response whatsoever. It is under guarantee so what can I do? Can I send it to someone and get a replacement?

Thank you
GoPro
Posts: 11,601

Re: Not working

Hi @fireydive46625

 

What camera are you using?

We have some troubleshooting steps available on https://gopro.com/help

HERO7 Will Not Power On

 

Should it still be the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Not working

It's the hero model. I will have a go at that in a bit. Since I got home from Morocco it's not worked, not sure if it was something to do with the heat???

Thanks anyway
GoPro
Posts: 11,601

Re: Not working

Hi @fireydive46625

 

Was there any notice of a thermal shut down?

See HERO Will Not Power On

 

Let us know how it goes.

 

Thanks!

Ej