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Posts: 1

Not waterproof

I used my GoPro hero5 black in a Pool (not deeper than 1.40m and total less than 5 minutes), but it has water inside. How it can be happened?
Posts: 10,843

Re: Not waterproof

Did I lock the door, did I feel the door lock, Did I hear it lock, did i see it lock did I clean the door before I locked it answered yes to all that , then  it is not you.  but if the door did not lock that is how water can only get in to a waterproof camera? Port door, bat door, should be the only two water opening spotscorrect.  then you will need to send in your camera and gopro must find where the water came in from  if it came in elswhere you get a new camera if it came in theseals you are out of luck.