Not turning on [ New ]

[sokkim]

My GoPro won't turning on I watch YouTube and try everything this still not working.

[aragon1006 · Accepted solution]

Hi @sokkim

If you have gone through the steps on HERO6 Black Will Not Power On and it's still the same, please reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @sokkim

If you have gone through the steps on HERO6 Black Will Not Power On and it's still the same, please reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!

Ej

[niceoasis81202]

Is this issue fixed?

[mariustanya]

Hello, @niceoasis81202. What seems to be the issue? How may we help?

[niceoasis81202]

https://community.gopro.com/t5/Cameras/Hero-6-not-Charging-not-switching-On-with-battery-after-Updat...

here u can find the info.

[mariustanya]

Thank you, @niceoasis81202. We have responded to your post on that thread. Please check it out.