06-01-2019 08:21 AM
@lilino, sorry to hear about the trouble. We usually do not charge your account until your order is completely processed and has shipped out. If you are still having problems with the TradeUp emails, it will be best to continue working with our Support team so they can look into the order details with the team in charge. You may reach them by phone or chat through https://gopro.com/help/ContactUs.