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Tourist
Posts: 4

Not recived email tradeUp

[ Edited ]

 

I have not received an e-mail with my order  dated May 25th 2019 under the TradeUp program for sending a trade-in digital machine

 

 

ccelott@tin.it

 

 

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Adventurer
Posts: 12,792

Re: Not recived email tradeUp

When you were on Chat? or Phone, they send out on the spot,  you should not wait for it?  check your junk/Spam mail?

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GoPro
Posts: 13,067

Re: Not recived email tradeUp

Hello @lilino. We are able to pull up your order on our system. At this time, you should have already received an email with the instructions, and the return label. If you haven't yet, please contact our Support team so they can check on the order status. You may reach them by phone or chat through https://gopro.com/help/ContactUs . 

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Tourist
Posts: 4

Re: Not recived email tradeUp

To date I have not yet received any mail. Yesterday I contacted the Italian customer service, they found that, due to some anomaly, no e-mail was sent with instructions and return label and that they would try to solve.
However, 1 euro was taken from my credit card
Greetings

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Adventurer
Posts: 12,792

Re: Not recived email tradeUp

So what the Mod said was not True then

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Tourist
Posts: 4

Re: Not recived email tradeUp

I don't understand why it's all so difficult, just send a new email.
Has anyone joined the TradeUp promotion?
Did you immediately receive the email?
Too complicated, I'll buy another brand.
Thank you

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Adventurer
Posts: 12,792

Re: Not recived email tradeUp

Yes I  taken advantage and I  was  taken care of with no issues. I called. if I had questions  old number is gone used to be 635-3578   *4

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Tourist
Posts: 4

Re: Not recived email tradeUp

I live in Italy and anyway they took 1 euro from my credit card ....
Thank you all