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Sightseer
Posts: 1
Accepted Solution

Not holding charge

I got a GoPro hero 5, brand new. I plug it in and it will turn on. (The battery is in) when it is plugged in and off, the red light lights up for just a second then turns off like it’s charged. Then when I unplug it then it turns off and not able to turn it on again (even after charging for a hour). So is the battery bad? (I’ve tried charging with GoPro off and SD card out)

Accepted Solutions
Highlighted
GoPro
Posts: 10,185

Re: Not holding charge

 

Hi @codeman765

 

Sorry for any troubles caused. This could be an issue on the battery or the battery connectors of the unit itself. As this is a newly purchased camera, please refer to the same store/channel you got the camera from.

Alternatively, you may reach out to our Support Team to get the issue addressed. They are available by phone or chat.  https://gopro.com/help/ContactUs

 

Regards,

Ej

 

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All Replies
Highlighted
GoPro
Posts: 10,185

Re: Not holding charge

 

Hi @codeman765

 

Sorry for any troubles caused. This could be an issue on the battery or the battery connectors of the unit itself. As this is a newly purchased camera, please refer to the same store/channel you got the camera from.

Alternatively, you may reach out to our Support Team to get the issue addressed. They are available by phone or chat.  https://gopro.com/help/ContactUs

 

Regards,

Ej