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Sightseer
Posts: 1

Not happy - can't pair hero 9 with samsung s10 and max lens not mounted

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Dear Gopro support,
I'm really disappointed, I just received my hero9. Pairing with my Samsung s10 and gopro app is not working, it keeps searching for devices...
After that I tried to mount the max lens according to your instructions but it can't be installed properly, I'm really pushing hard :( I flipped the lens to try in the another side but same :(

Very bad 1st impression
20210427_132839.jpg
GoPro
Posts: 27,179

Re: Not happy - can't pair hero 9 with samsung s10 and max lens not mounted

[ New ]

Hi @haledm62675

 

Do you have the latest version of the app?

Please go over the steps on GoPro Quik: Troubleshoot Connectivity Issues 

 

Regarding the Max Lens Mod, make sure to align the grooves and twist with some force.

You may also check the video guide on HERO9 Black - Max Lens Mod

 

Let us know how it goes.

 

Thanks!
Ej