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Tourist
Posts: 3

Not good for the company when they make it hard to buy a new camera.

I love GoPro Hero’s and have for years but my experience trying to buy the 8 is painful at best. It's additionally painful because I am a stockholder as well.  If you make a great product but cannot sell it in a reasonably expedient manner, you're almost guaranteed to fail in my opinion.

 

I placed my order on Monday am for an 8 on the GoPro Trade Up program. Not even a confirmation email was sent out to me. …and yes, the email is absolutely correct because it’s verified every time I contact their customer service.  As of now, (after 2 calls and a chat session), I was told to wait another 24 hours to get details on mailing back my old digital camera trade-in.

 

I will be looking forward to day 3 in hopes that GoPro will finally complete my order and send me a return mailing tag.

GoPro, if you can’t efficiently complete a simple order, how on earth do you think you’ll ever get your stock price out of the toilet?

 

Disappointing.

Highlighted
GoPro
Posts: 6,097

Re: Not good for the company when they make it hard to buy a new camera.

Hi @montythelab,

 

Sorry to know that. 

I would suggest to contact Customer Support via phone or chat so that they could check on that.

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Highlighted
Sightseer
Posts: 1

Re: Not good for the company when they make it hard to buy a new camera.

Same thing happened to me but the email was sent to my SPAM folder and was there all the time. Good luck!