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Sightseer
Posts: 1

Not getting charged

Hero 7 white
Explorer
Posts: 12,026

Re: Not getting charged

What are you plugging the camera in to (including Volts and Amps) and are you using the GoPro cable?

Where did you purchase the camera?

How long have you owned it?
Adventurer
Posts: 9,773

Re: Not getting charged

try a few thing    First turn on the camera. then plug to a computre while on, what exactly o nteh  camera lcd screen does it say? and also on the front.  report back.

GoPro
Posts: 3,047

Re: Not getting charged

@greengorge5245, sorry to hear about the trouble. The power issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/hero7-will-not-power-on

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs