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Highlighted
Tourist
Posts: 5

Not focusing or pixelated

 
Nomad
Posts: 814

Re: Not focusing or pixelated

Can you post an example pic or movie?  

Tourist
Posts: 5

Re: Not focusing or pixelated

IMG_0742.PNG

GoPro
Posts: 3,505

Re: Not focusing or pixelated

Hi @rickg4274,

 

Can you please try to download the file since it just a low resolution file. 

If the downloaded file is not clear or out of focus please get in touch with our customer support team via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Nomad
Posts: 814

Re: Not focusing or pixelated

Your GoPro camera records two files at a time.  A High quality file and an LRV file.  The LRV file is a "low resolution file", it's used for viewing/playback/ reference and editing of the content recorded.  Once it's edited the app/program will then output a high quality file.  So your pixilated out of focus file is just the LRV file and is completely normal.  

 

Try using the screen shot feature or rendering a finished file to see if the actual high quality output is out of focus or has any issues.

Tourist
Posts: 5

Re: Not focusing or pixelated

thank you

Tourist
Posts: 5

Re: Not focusing or pixelated

Thank you
GoPro
Posts: 3,505

Re: Not focusing or pixelated

Is it now okay? @rickg4274