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Sightseer
Posts: 3
Accepted Solution

Not charging

Hi we brought a hero 6 about 9 months ago used it a hand full of times and now it won’t charge???

Accepted Solutions
GoPro
Posts: 3,505

Re: Not charging

 

Hi @redcliff31012,

 

Have you tried charging it without battery?

Do you see any light indicator?

 

Have you tried using other cable or battery?

 

If you already did and still not working, please contact our customer support team via phone or chat.

They can assist.

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: Not charging

 

Hi @redcliff31012,

 

Have you tried charging it without battery?

Do you see any light indicator?

 

Have you tried using other cable or battery?

 

If you already did and still not working, please contact our customer support team via phone or chat.

They can assist.

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

Sightseer
Posts: 3

Re: Not charging

Hi yes we have tried it all,watched YouTube videos and still nothing!!
GoPro
Posts: 3,505

Re: Not charging

 

Hi @redcliff31012,

 

Please contact our customer support team.

They can assist you with that.

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

Sightseer
Posts: 3

Re: Not charging

Ok that’s great thank you