Not charging [ New ]

[redcliff31012]

Hi we brought a hero 6 about 9 months ago used it a hand full of times and now it won’t charge???

[jayr3438 · Accepted solution]

Hi @redcliff31012,

Have you tried charging it without battery?

Do you see any light indicator?

Have you tried using other cable or battery?

If you already did and still not working, please contact our customer support team via phone or chat.

They can assist.

https://gopro.com/help/ContactUs

Regards,

-Jay

[jayr3438 · Accepted solution]

Hi @redcliff31012,

Have you tried charging it without battery?

Do you see any light indicator?

Have you tried using other cable or battery?

If you already did and still not working, please contact our customer support team via phone or chat.

They can assist.

https://gopro.com/help/ContactUs

Regards,

-Jay

[redcliff31012]

Hi yes we have tried it all,watched YouTube videos and still nothing!!

[jayr3438]

Hi @redcliff31012,

Please contact our customer support team.

They can assist you with that.

https://gopro.com/help/ContactUs

Regards,

-Jay

[redcliff31012]

Ok that’s great thank you