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Tourist
Posts: 4

Not charging with Power Bank

I am using GoPro Hero for last 2 years without any problem but recently it has stopped charging via Power Bank or a USB Adaptor of my Motorcycle.It is only charging when connected to my PC or a wall socket.Please note that I am using orignal data cable & previously it was charging via USB Adaptor of my Motorcycle.Please help because I am a rider & explorer  My Hero is attached to my helmet always with charging cable attached to it thru USB Adaptor of my Motorcycle to avoid drainage of battery but now I am facing this problem.

Your urgent help would highly be appreciated ..

Regards.

Asif Raza

Pakistam

GoPro
Posts: 3,924

Re: Not charging with Power Bank

Hi @asifr521,

 

That is odd that it is no longer charging with that same setup. Nothing has changed that could have caused that? Do you have a second cable to try?

 

Best,

Ryan

Tourist
Posts: 4

Re: Not charging with Power Bank

Thanks for the response.I will get a new cable and let you know .

Tourist
Posts: 4

Re: Not charging with Power Bank

I have tried different cables also but still no result.

GoPro
Posts: 11,601

Re: Not charging with Power Bank

 

Hi @asifr521

 

Thanks for getting back to us. At this point we'll be referring you to our Support Team to further isolate the issue.

 

They are available via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

EJ