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Tourist
Posts: 6

Not able to upload/ offload some media

Hello,Plz help.My gopro hero 7 does not saving media to app galery,I am having an xiaomi note 6 pro phone and this issue hapens after my phone update his firmware,The thing is when i open gopro app and download the videos from my camera is ok but if i would like to cut a long video and try to download to gopro up stucks in 0 per send downloading and then i see a message (Lets try again,There was a problem preparing your video).

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GoPro
Posts: 12,013

Re: Not able to upload/ offload some media

Hi @kapetangaridas

 

If your app is crashing when trimming down a video, then try clearing the cache for the GoPro app in your device's settings under the "Applications" section. If that doesn't do the trick, then please reach out to GoPro customer support at gopro.com/help/ContactUs.

 

 

Thanks!

Ej

Tourist
Posts: 6

Re: Not able to upload/ offload some media

Hello,I have tryed what you said me to do but nothing hapens,

Tourist
Posts: 6

Re: Not able to upload/ offload some media

 
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GoPro
Posts: 12,013

Re: Not able to upload/ offload some media

Hi @kapetangaridas

 

 

Are you trying to trim the file from the camera? Or is the file already saved on the app/phone?

I have tested this both on Android and iOS and did not get an error.

 

Thanks!

Ej

 

 

 

Tourist
Posts: 6

Re: Not able to upload/ offload some media

I Have finally found solution by remove and istall the app of gopro again.Thanks 4 the help.Bb....

GoPro
Posts: 12,013

Re: Not able to upload/ offload some media

Thanks forsharing @kapetangaridas

Feel free to get back to us if something comes up.

 

Regards,

Ej