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Tourist
Posts: 4

Not able to start GoPro

[ New ]
Hi

After battery drainage of GoPro hero session 5. I am not able to start my GoPro I did try few things like resetting GoPro but it's not working even when I am charging the red light is not appearing.
Please assist.

Accepted Solutions
GoPro
Posts: 6,097

Re: Not able to start GoPro

[ New ]

 

Hi @boldflame57583

 

Please try to leave it charging for about an hour. 

If that won't work try to use other cable if you have. 

 

If issue persist please contact GoPro Customer Support. 

 

 

Thanks,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: Not able to start GoPro

[ New ]

 

Hi @boldflame57583

 

Please try to leave it charging for about an hour. 

If that won't work try to use other cable if you have. 

 

If issue persist please contact GoPro Customer Support. 

 

 

Thanks,

-Jay 

Tourist
Posts: 4

Re: Not able to start GoPro

[ New ]
Hi
@jayr3438

Tried what you have suggested still it's not working.
GoPro
Posts: 6,097

Re: Not able to start GoPro

[ New ]

 

Hi @boldflame57583

 

You may contact GoPro Customer Support. 

They can help you. 

 

https://gopro.com/help/ContactUs

 

They are available via phone or chat. 

 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Not able to start GoPro

[ New ]
@jayr3438

Thanks