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Sightseer
Posts: 1
Accepted Solution

Not able to get an RMA number for 2 weeks

Hi all, 

 

I received my Hero camera two weeks ago and I would like to refund it. 

 

When I call support to receive an RMA number they keep saying that it looks like I haven't received my SD card yet so they keep telling me to wait. 

 

I actually received the camera with SD card but there is an issue with their system. 

 

Did aynone have a similar issue? Any recommendations would be great!

 

Thanks; 

Irmak 


Accepted Solutions
GoPro
Posts: 7,808

Re: Not able to get an RMA number for 2 weeks

Hello @agilestoke88524

 

It would be best to continue working with our Support team. If you have been provided a case number, you can always use that as reference for contact. 

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 7,808

Re: Not able to get an RMA number for 2 weeks

Hello @agilestoke88524

 

It would be best to continue working with our Support team. If you have been provided a case number, you can always use that as reference for contact. 

 

Best regards, 
Marius