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Sightseer
Posts: 1
Accepted Solution

Not able to connect hero 8 to mobile GoPro app

I am not able to connect the GoPro hero 8 to my android phone OnePlus 7t ...and I tried almost all the troubleshooting...but it's of no use....need help in resolving the issue asap

Accepted Solutions
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GoPro
Posts: 16,126

Re: Not able to connect hero 8 to mobile GoPro app

Hi @sunilvikram

 

I'm sorry to hear you're having issues connecting the camera to your phone. We're actually aware of the issue with OnePlus 7 and will be addressing it in future releases. 

 

Hi @rapidalp14788

Please try these steps:

 

Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.
 

Let us know how it goes.

 

Thanks!
Ej

View solution in original post


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Highlighted
Sightseer
Posts: 1

Re: Not able to connect hero 8 to mobile GoPro app

Having the Same issue. I tried with iPhone XS and also checked with Samsung S9. I keep getting the error message “Unable to connect to camera’s WiFi”. I thought the camera is defective. I exchanged with new one. New one has the same issue. I’m totally fed up with so many hours of troubleshooting again and again. I guess I’m going to return the product.
Highlighted
GoPro
Posts: 16,126

Re: Not able to connect hero 8 to mobile GoPro app

Hi @sunilvikram

 

I'm sorry to hear you're having issues connecting the camera to your phone. We're actually aware of the issue with OnePlus 7 and will be addressing it in future releases. 

 

Hi @rapidalp14788

Please try these steps:

 

Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.
 

Let us know how it goes.

 

Thanks!
Ej