07-19-2019 11:14 PM
Do you have a picture of how a Hero 7 Black is meant to look on the back screen when powered off? From what I've seen on friend's devices this is not normal, it's meant to be pitch black. Since this is a brand new Gopro I am concerned about the life of the device.
09-18-2019 11:25 PM
Jesus Christ the support is so incompetent that they do not recognize that what you are seeing is the digitizer grid; it's what makes the screen have touch capabilities. It's a small layer behind the screen that is no defect at all. I cannot believe they try to have you reset your camera to remove it. FACEPALM. I'm returning my camera tomorrow.