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Tourist
Posts: 1

No wifi pin code

Hi. Im having a problem in connecting my go pro hero 4 silver with my iphone. Whenever I connect it, there’s no pin code, totally blank. It says I have to update it, but whenever Im updating it to Quik desktop, its says firmware is not complete. Just contact customer support. I have been struggling with this go pro for 1 yr!!!!
GoPro
Posts: 3,924

Re: No wifi pin code

Hi @jonahvillaluz,

 

Give these steps a try!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Let us know how it goes.

 

Best,

Ryan 

Sightseer
Posts: 1

Re: No wifi pin code

I am having the same issue, your reply didnt offer anyhelp for this particular problem. Any other suggestions please.

 

GoPro
Posts: 9,012

Re: No wifi pin code

 

Hi @david19449

 

What's the model of your camera? If it's not giving you a PIN code while on the pairing process, try running a manual software update. Once completed proceed with the pairing process again.

 

If all else fails, please reach out to our Support Team to isolate the issue further. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej